Knowledge Base

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Knowledge Base

Presenter & Attendee FAQs

Presenter & Attendee FAQs

Help your presenters and attendees navigate the platform with ease.

Presenter Permissions During A Presentation

BigMarker Moderator Training

How can presenters in China connect to my webinar?

System Requirements

System Check

Internet Speed Requirements

Improve Your Internet Connection

How to Increase Your Connection Speed and Prevent Packet Loss

Internet Browser Information

Make Sure You Are Using the Latest Version of Chrome or Edge

Identify if you are behind a Firewall or Proxy

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Presenter

Post-Webinar Debriefs: Easily Debrief With Presenters After Your Webinar Ends

BigMarker Presenter Guide

What is the difference between a Channel Administrator, Host, Presenter and a Subscriber?

How Do I Create, Update or Reset My Password?

Test Your Camera and Mic Here

Permission Levels in the Webinar Room

Presenter Sharing Capabilities on BigMarker

Allowing, Selecting, and Switching your Mic and Camera

How Can I Turn My Camera and Mic On and Off In the Webinar Room?

How Do I Share or Turn on my Microphone or Webcam?

Can Presenters/Hosts Deny Camera + Mic Permissions?

How many people can register for my webinar?

Promoting Your Webinar

I'm presenting at a BigMarker webinar. How do I practice?

When can I enter the webinar I'm hosting?

How do presenters begin their webinar or virtual event session?

Limit the amount of times a personal Attendee or Presenter link is used with Link Lock

How do I use the Host Control Panel?

How to Bring Presenters On and Off Stage

How can I grant presenters access to individual engagement features in Studio?

How Do I Manage the Chat Panel?

How to Share a Presentation, File or Slides

How do I share my screen in HD?

How do I share a YouTube Video?

Share your Keynote presentation directly from your Screen

How Can I Improve The Look of My PowerPoint Presentation?

My PowerPoint slides are not loading

Can I manually resize my camera to make it almost full screen?

How do I use the whiteboard?

How to Enable Attendee's Mics and Cameras

I'm moderating a session. How can I turn audience cameras and mics on and off?

Can my presenters enter the room as attendees?

How do I end my webinar?

Can I Create a Different Exit URL for My Presenters?

Video Upload Checklist

Uploading Contacts Checklist

Hardware Recommendations for Physical Conference Rooms

Does BigMarker offer product demos?

Enhance Your Screen Share Presentations by playing Webpage Audio Directly from your Chrome Tab

Display PowerPoint Presentation Notes Alongside Your Slides

Simplify the Admin Experience with Streamlined Studio Camera Enhancements

BigMarker Presenter Training

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Attendee

What the Webinar Page Looks Like to Attendees

When can I enter the Webinar I'm attending?

Attendees Can Now Access the Waiting Room as Soon As They Complete Registration

How can I let attendees into the webinar from the waiting room individually?

Allow attendees to enter the event as presenters

Can I attend on my phone or tablet? Or can I call or dial-in?

My attendees can't share their cameras or microphones

How can I allow attendees to share their screens and slides during a session?

I Can't See the Presenter's Video

How do I contact the host or presenter?

I'm Trying to Watch a Recording and It Won't Play

Not Receiving Your Registration Emails for Hybrid Events

Can Attendees Register to another event by filling out one event’s registration form?

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Troubleshooting

I Failed the Network System Check

How do I test My Computer or Mobile Device to see if it passes the System Requirements?

I Failed the Internet Speed Test. Now What Do I Do?

I Can't Get Into the Webinar. What Should I Do?

My video keeps freezing

Hardware Recommendations

Difficulties with External Camera, Headset or Microphone

My camera is not working

My Microphone Doesn't Work

Make sure that the correct Camera and Mic is selected

Does the camera and mic work on Skype?

How do I know if my microphone or camera are working?

No one can hear me, I don't think my microphone is working

I Have No Sound and Can't Hear the Presenters

I Failed the Microphone System Check

I Failed the Audio Output System Test

If You Are Experiencing Mic or Camera Issues

Click "Allow Access" If Camera or Microphone Are Not Working

Getting Error Message: "Your microphone is not receiving any audio input."

Microphone Not Working? Try These Troubleshooting Tips

Check to see if your camera or microphone work on another browser

What can I do to prevent echo or feedback?

People can hear me (or an echo) when I share a YouTube video.

My webcam video is really slow, laggy, frozen or distorted

I Can't Hear the Other Presenters Or Attendees

I'm getting a black screen when I share my camera

I Failed the Webcam System Check

I failed the Operation System Test. What should I do?

My screen sharing no longer works after I updated my Mac Operating System

I'm getting a "We are setting up your webinar server" and "Server Initializing" notice

People can't get in the room. What can I do?

If You Are Seeing a Red Chrome Update Warning

I got "kicked out" of the room

Take a screen shot of the problem

Get off wireless and plug-in via ethernet cable

How can I enable or disable hardware acceleration in my browser?

I'm Getting a "Connection Can't Be Established" Screen

Why am I not receiving emails from BigMarker?

Firewalls and restricted access at schools, businesses and religious institutions

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