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Knowledge Base

Presenter & Attendee FAQs

Presenter & Attendee FAQs

Help your presenters and attendees navigate the platform with ease.

Customize each presenter's ability to share cameras, microphones and content using presenter permissions

BigMarker Moderator Training

How can presenters in China connect to my webinar?

System Requirements

How to Run a System Check on BigMarker

Basic Internet Speed Requirements

Improve Your Internet Connection

How to Increase Your Connection Speed and Prevent Packet Loss

Recommended Browser Versions for the Best BigMarker Event Experience

Make Sure You Are Using the Latest Version of Chrome or Edge

How to determine if you're connected through a Firewall or Proxy

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Presenter

Post-Webinar Debriefs: Easily Debrief With Presenters After Your Webinar Ends

BigMarker Webinar Dashboard Guide for Admins, Hosts & Presenters

What is the difference between a Channel Administrator, Host, Presenter and a Subscriber?

How Do I Create, Update or Reset My Password?

Test Your Camera and Mic Here

Permission Levels in the Webinar Room

Presenter Sharing Capabilities on BigMarker

Output Options for Your Microphone & Camera on BigMarker

Controlling Microphones & Cameras in the Webinar Room

Can Presenters/Hosts Deny Camera + Mic Permissions?

Is there a maximum registration capacity for my webinars?

Promoting Your Webinar

I'm presenting at a BigMarker webinar. How do I practice?

When can I enter the webinar I'm hosting?

How do presenters begin their webinar or virtual event session?

Limit the amount of times a personal Attendee or Presenter link is used with Link Lock

How do I use the Host Control Panel?

How to Bring Presenters On and Off Stage

How can I grant presenters access to individual engagement features in Studio?

How Do I Manage the Chat Panel?

How to Share a Presentation, File or Slides

How do I share my screen in HD?

How do I share a YouTube Video?

Share your Keynote presentation directly from your Screen

How Can I Improve The Look of My PowerPoint Presentation?

My PowerPoint slides are not loading

Can I manually resize my camera to make it almost full screen?

How do I use the whiteboard?

Can my presenters enter the room as attendees?

How to End Your Webinar

Can I Create a Different Exit URL for My Presenters?

Video Upload Checklist

Uploading Contacts Checklist

Hardware Recommendations for Physical Conference Rooms

Does BigMarker offer product demos?

Enhance Your Screen Share Presentations by playing Webpage Audio Directly from your Chrome Tab

Display PowerPoint Presentation Notes Alongside Your Slides

Simplify the Admin Experience with Streamlined Studio Camera Enhancements

BigMarker Presenter Training

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Attendee

What the Webinar Page Looks Like to Attendees

When Can I Enter the Webinar I'm Attending?

Attendees Can Now Access the Waiting Room as Soon As They Complete Registration

How can I let attendees into the webinar from the waiting room individually?

Allow attendees to enter the event as presenters

Can I attend on my phone or tablet? Or can I call or dial-in?

My attendees can't share their cameras or microphones

How can I allow attendees to share their screens and slides during a session?

I Can't See the Presenter's Video

I'm Trying to Watch a Recording and It Won't Play

Not Receiving Your Registration Emails for Hybrid Events

Can Attendees Register to another event by filling out one event’s registration form?

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Troubleshooting

Network System Check Failed: What to Do Next

I Can't Get Into the Webinar. What Should I Do?

My video keeps freezing

Hardware Recommendations

Difficulties with External Camera, Headset or Microphone

My camera is not working

How do I know if my microphone or camera are working?

I Have No Sound and Can't Hear the Presenters

Microphone System Check Failed: What to Do Next

Audio Output System Test Failed: What to Do Next

If You Are Experiencing Mic or Camera Issues

Click "Allow Access" If Camera or Microphone Are Not Working

Getting Error Message: "Your microphone is not receiving any audio input."

Microphone Not Working? Try These Troubleshooting Tips

What can I do to prevent echo or feedback?

Black Screen When I Share My Camera: How to Fix it and What to Do Next

Webcam Failed to connect: What to Do Next

I failed the Operation System Test. What should I do?

My screen sharing no longer works after I updated my Mac Operating System

What the Server Notices Mean on BigMarker

People can't get in the room. What can I do?

If You Are Seeing a Red Chrome Update Warning

Getting "Kicked Out" of a Webinar Room: What to Do Next

Take a screen shot of the problem

Managing Hardware Acceleration: Enable or Disable It in Your Browser

I'm Getting a "Connection Can't Be Established" Screen

Why am I not receiving emails from BigMarker?

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