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Presenter & Attendee FAQs
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Attendee
Troubleshooting
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Virtual Venue
Registration
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Media Hub
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Companion App
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Knowledge Base
Presenter & Attendee FAQs
Webinars
Analytics/Integrations
Webinar Settings and Administration
Creating Webinars
Studio
Presenter & Attendee FAQs
System Requirements
Presenter
Attendee
Troubleshooting
Virtual & Hybrid Events
Virtual Venue
Registration
Studio
Analytics/Integrations
Video & Media Hubs
Video Player
Media Hub
Mobile Event Apps
Companion App
Badge Scanner App
Product Updates
Mobile App
Virtual Events
Webinars
Hybrid Events
Privacy & Security
Presenter & Attendee FAQs
Help your presenters and attendees navigate the platform with ease.
Customize each presenter's ability to share cameras, microphones and content using presenter permissions
BigMarker Moderator Training
How can presenters in China connect to my webinar?
System Requirements
System Check
Internet Speed Requirements
Improve Your Internet Connection
How to Increase Your Connection Speed and Prevent Packet Loss
Internet Browser Information
Make Sure You Are Using the Latest Version of Chrome or Edge
Identify if you are behind a Firewall or Proxy
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Presenter
Post-Webinar Debriefs: Easily Debrief With Presenters After Your Webinar Ends
BigMarker Presenter Guide
What is the difference between a Channel Administrator, Host, Presenter and a Subscriber?
How Do I Create, Update or Reset My Password?
Test Your Camera and Mic Here
Permission Levels in the Webinar Room
Presenter Sharing Capabilities on BigMarker
Allowing, Selecting, and Switching your Mic and Camera
How Can I Turn My Camera and Mic On and Off In the Webinar Room?
How Do I Share or Turn on my Microphone or Webcam?
Can Presenters/Hosts Deny Camera + Mic Permissions?
How many people can register for my webinar?
Promoting Your Webinar
I'm presenting at a BigMarker webinar. How do I practice?
When can I enter the webinar I'm hosting?
How do presenters begin their webinar or virtual event session?
Limit the amount of times a personal Attendee or Presenter link is used with Link Lock
How do I use the Host Control Panel?
How to Bring Presenters On and Off Stage
How can I grant presenters access to individual engagement features in Studio?
How Do I Manage the Chat Panel?
How to Share a Presentation, File or Slides
How do I share my screen in HD?
How do I share a YouTube Video?
Share your Keynote presentation directly from your Screen
How Can I Improve The Look of My PowerPoint Presentation?
My PowerPoint slides are not loading
Can I manually resize my camera to make it almost full screen?
How do I use the whiteboard?
How to Enable Attendee's Mics and Cameras
I'm moderating a session. How can I turn audience cameras and mics on and off?
Can my presenters enter the room as attendees?
How do I end my webinar?
Can I Create a Different Exit URL for My Presenters?
Video Upload Checklist
Uploading Contacts Checklist
Hardware Recommendations for Physical Conference Rooms
Does BigMarker offer product demos?
Enhance Your Screen Share Presentations by playing Webpage Audio Directly from your Chrome Tab
Display PowerPoint Presentation Notes Alongside Your Slides
Simplify the Admin Experience with Streamlined Studio Camera Enhancements
BigMarker Presenter Training
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Attendee
What the Webinar Page Looks Like to Attendees
When can I enter the Webinar I'm attending?
Attendees Can Now Access the Waiting Room as Soon As They Complete Registration
How can I let attendees into the webinar from the waiting room individually?
Allow attendees to enter the event as presenters
Can I attend on my phone or tablet? Or can I call or dial-in?
My attendees can't share their cameras or microphones
How can I allow attendees to share their screens and slides during a session?
I Can't See the Presenter's Video
How do I contact the host or presenter?
I'm Trying to Watch a Recording and It Won't Play
Not Receiving Your Registration Emails for Hybrid Events
Can Attendees Register to another event by filling out one event’s registration form?
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Troubleshooting
I Failed the Network System Check
How do I test My Computer or Mobile Device to see if it passes the System Requirements?
I Failed the Internet Speed Test. Now What Do I Do?
I Can't Get Into the Webinar. What Should I Do?
My video keeps freezing
Hardware Recommendations
Difficulties with External Camera, Headset or Microphone
My camera is not working
My Microphone Doesn't Work
Make sure that the correct Camera and Mic is selected
Does the camera and mic work on Skype?
How do I know if my microphone or camera are working?
No one can hear me, I don't think my microphone is working
I Have No Sound and Can't Hear the Presenters
I Failed the Microphone System Check
I Failed the Audio Output System Test
If You Are Experiencing Mic or Camera Issues
Click "Allow Access" If Camera or Microphone Are Not Working
Getting Error Message: "Your microphone is not receiving any audio input."
Microphone Not Working? Try These Troubleshooting Tips
Check to see if your camera or microphone work on another browser
What can I do to prevent echo or feedback?
People can hear me (or an echo) when I share a YouTube video.
My webcam video is really slow, laggy, frozen or distorted
I Can't Hear the Other Presenters Or Attendees
I'm getting a black screen when I share my camera
I Failed the Webcam System Check
I failed the Operation System Test. What should I do?
My screen sharing no longer works after I updated my Mac Operating System
I'm getting a "We are setting up your webinar server" and "Server Initializing" notice
People can't get in the room. What can I do?
If You Are Seeing a Red Chrome Update Warning
I got "kicked out" of the room
Take a screen shot of the problem
Get off wireless and plug-in via ethernet cable
How can I enable or disable hardware acceleration in my browser?
I'm Getting a "Connection Can't Be Established" Screen
Why am I not receiving emails from BigMarker?
Firewalls and restricted access at schools, businesses and religious institutions
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