How the Q&A Feature on BigMarker Works

BigMarker's Q&A feature helps you engage with your audience by allowing attendees to ask questions in real time. Whether you're hosting a webinar or virtual event, this tool ensures meaningful interaction and audience participation.

Upon entering the conference room on the righthand side of the screen within the Chat Panel, you will find a Q&A tab. Click the Q&A tab.

As an Admin, you are able to turn permissions on or off for Q&A. Under the arrow, you can adjust whether the Q&A is moderated or auto-published. 

Q&A in Action: 

All new questions will appear under the New tab in the chat panel. New questions are questions that have not been answered, responded to or published. These questions can only be seen by presenters, moderators and admins. 

Answered questions will appear in the Answered tab within the chat panel. Unless published, answered questions will only show to the specific attendee who asked them as a private message. 

Published questions will appear in the Published tab within the chat panel. In Auto-Publish mode, questions will be published automatically. Alternatively, you can disable auto-publish and enable Moderated mode. In Moderated mode, you will have to manually publish the questions. You can click Unpublish to remove the question from the publicly published tab so other attendees will not be able to see it.

Publishing a question in your webinar will allow all attendees and presenters to view the question and the given answer in the Q&A section. If you choose to not publish a question you can still respond and the attendee will receive a private message with your response to their question.

Archived questions will appear in the Archive tab. Choose to archive a question rather than delete it when you want the question removed from the public chat, but still visible to presenters and/or hosts. To archive, click the three dots on a question and then Archive. This will move the question to the Archive section. 

Archiving a question will remove it from the visible Q&A section for attendees but will still be visible to the presenter and/or host. Whereas deleting a question will delete it completely. 

You also have the option to auto-archive questions after a set amount of time. You can look for these settings in the Audience Engagement settings on the webinar dashboard:

Moderators and Admins are able to mark questions as Priority for Presenters to prioritize during discussions or events. To enable this, toggle on Q&A: Enable Priority Questions on the host control panel beneath Advanced, or in the Audience Engagement section on the Manage Webinar dashboard. 

Only presenters will be able to see priority questions. Questions can be rearranged based on preference with the 6 dots. Priority questions are not published, so they will not be visible to your audience. Click Mark as Priority to move to the Priority section, where you can answer, publish or delete. You can unmark questions as priority by clicking Cancel Priority. 

You also have the ability to categorize your questions using tags. There are default tags that are available to use, and you have the ability to customize these tags.

Once you assign tags to each question, you can then filter your view to only see certain tags. This is a great way to organize your questions if you have a large number of them during the session

Additionally, there is a new feature in the live webinar room that is available to all registrants and presenters. When looking at the Q&A portion of the chat panel, you can now filter the content to only show Q&A threads that you have participated in as an attendee. This is available in all rooms, webcast classic, modular webcast, and interactive.

Simply click the three dots at the top of the chat panel and select Only Show My Q&A. From here, you'll only see the Q&A threads that you in particular have participated in.

After the webinar, you are able to download your chat, poll, and Q&A transcripts. To access your webinar transcripts, visit the Manage Webinar tab on your dashboard. From there, click Transcript on the left-hand side of the panel. You will have access to all of your webinar's Q&A, Chat, Polls, Offers, & Handouts.