Can I Add Certificates of Completion to my Events?

You can grant certificates, which attendees can use to verify that they attended and engaged with your series, in-person and digital event.

You can now grant certificates, which attendees can use to verify that they attended and engaged with your series, in-person and digital event. This encourages attendees to engage more deeply with your session, recognizes effort, adds value during your event and also signals your credibility as a provider of knowledge. Additionally, this feature is a great marketing opportunity to share certificates on different Social Media platforms that showcase attendees participation and recognition. 

 

These certificates can be awarded to attendees who spend a custom amount of time at your event. Certificate earners receive proof of completion via an email from BigMarker, so they can provide it to the necessary parties as soon as possible. 

 

We recommend creating webinar templates with certificates to simplify using certificates in other events. Learn more about webinar templates here. Keep reading to learn more about creating certificates on BigMarker. 

Table of Contents: 

1. How to create certificates on BigMarker

2. Criteria

3. Customize Certificate 

4. Credentials 

5. Creating Custom Certificate of Completion Templates

6. Certificate of Completion Email Settings 

 

 

How to create certificates on BigMarker

1. Log in to your webinar or series and select the Manage Webinar tab.

2. Stay in this tab and select Certificate of Completion. From there, you’ll proceed to an editor, where you can customize your certificate and input certification requirements.

 

Admins can now grant certificates based on the amount of time spent in the event. Hosts can customize their certificate with four different settings: Criteria, Customize Certificate, Credentials and Certificate of Completion Email Settings. 

 

Criteria 

In the Criteria section, you can set the amount of  the time attendees need to attend the event in order to earn the certificate. To do so, enter the number of minutes required in the gray box shown below. For On-Demand webinars, enter in the number of minutes required of watching the recording in order to earn the certificate.

 For Series, select how many sessions attendees need to attend in order to earn the certificate. You can do this by entering in the amount of  total sessions they attended (live or on-demand), time spent in a live session or amount of time an on-demand session was watched in the series. 

For In-Person/Hybrid events, attendees can earn certificates through their attendance. On the Main Series, select Check In to an in-person event via the Scanner Apps.  On the Series Virtual Event backend, you must have the Mobile App enabled on.

 

In the Criteria section, use the dropdown menus to select which audience you'd like to grant a certificate to (All Presenters, All Registrants, All Attendees, or When Attendees) and what the completion type is (Attendance Time or Assessment Pass) . 

Next, you can add conditions, such as answering webinar polls, custom registration fields, or webinar tags. Simply click the + Add Condition blue button, and enter in your values as prompted. 

Additionally, for webinars where the attendance monitor is also enabled, you can add that as  criteria for the certificate.

Enable the criteria, then select the percentage of successful attendance monitor clicks that are needed to earn the certificate

When finished, click Save. 

 

Customize Certificate 

In the Customize Certificate section, you can edit the content of the certificate itself. Here, you can edit logos, dates and times, the title of the certificate, the amount of credits received and more. 

What can I customize in this section ? 

 You can customize the following features of your certificate: Issuing Organization Logo, Title, Title Text Color, Presented to, Certificate Course Name, Credit Unit Name, Number of Credits, Date Title, Date (here you can select to use attended date), Location Title, Location, Instructor Title, Instruction Name, Field of Study Title, Field of Study, Certificate Details. 

To change the color of the title's text, click on the color picker and choose from there. When finished, click Save. 

Credentials 

In the Credentials section, you can add specific information about the accrediting organization validating this certificate. 

What all can I customize in this Section? 

You can customize the following features of your credentials: Credential Type, Credential Number, Signature Image, Name of Signer, Position in Company, Company or Organization, and up to three additional Certificate Logo images.  

When finished, click Save. 

 

Creating Custom Certificate of Completion Templates

You’ve created a unique event experience for your attendees, and now want to give them a unique Certificate of Completion to solidify their experience. That is now possible, as you can create custom Certificates of Completion all from HTML/CSS. Send a template of your custom certificate to our Development team to implement and make your certificate come to life. 

Opt to make your certificate in landscape or portrait orientation, and our Development team will implement the custom the HTML/CSS, as well as additional tokens if needed. Below is an example of a custom certificate of completion: 

 

 

 

Certificate of Completion Email Settings 

As mentioned, certificate recipients receive proof of completion via an email from BigMarker. This email will be sent as soon as the webinar has ended.  In Email Settings, you can program and customize the email sent to your attendees once they earn their certification. 

In this section, select Edit email content and style. From there, you will proceed to our automated email editor. Here, you can edit the content and branding of the email and review it before saving. You can also send a test email to preview the certificate email. On the Review tab of the email editor, click Send a Test to send a test email to yourself.

How can I turn certificate of completion emails on or off? 

Log in to your webinar and select the Email & Invitations tab. Then scroll down to Post-Webinar Emails. Under Certificate of Completion, you can toggle the email ON or OFF as shown below. Here, you can see the analytics for this specific email. 

While in the Certificate of Completion tab, you can download a sample of the certificate by clicking Download Sample. It will download a sample PDF for you to download locally. Additionally, you can preview a sample of the certificate by clicking Preview. This hides the settings of the certificate to show only the certificate itself. 

 

Can I resend my Certificate of Completion Email? 

Yes! You are able to resend the Certificate of Completion email after your event has wrapped up. This new functionality gives you the ability to customize who to send your certificate to and customize, or adjust, the viewing length requirement for On-Demand webinars. 

When viewing the Certificate of Completion email after your event has ended, you will be able to click Send Certificate Email to send again right off the bat.

 

Additionally, you can click Edit next to Certificate of Completion Criteria, which will redirect you to the Certificate of Completion section to toggle the requirements on who to send the certificate too, or adjust the time requirements for On-Demand webinars. You can edit any other sections of your certificate here as well. 

If you need to resend your certificate email for a second, third, or so on amount of time, the email will now show as Resend Certificate Email. There is no limit to the number of resends you need, so keep resending until finished. You can still edit the Certificate of Completion’s requirement by clicking Edit once more. 

You can also view analytics of your Certificates of Completion emails.

Can I send an email to those who did not achieve a Certificate of Completion?

Yes, it is now possible to send an email to those who did not match the criteria for a Certificate of Completion.

For webinars and series with a Certificate of Completion, in the Manage Registrations settings under each registrant, you will see a link to resend an email containing the certificate. This allows admins to resend the certificate to those who request it. Previously, this link would only show up when that registrant met the criteria for the certificate. There was also no control over which certificate was sent, if there are multiple available.

Now, this link will be available for all registrants. When you click it, a pop-up will appear, allowing you to select which certificate to send, if there are multiple. Additionally, the pop-up will alert the admin if the user has not actually met the criteria, and allows the admin to still send it if desired.