Read below for frequently asked questions and answers about emails
With BigMarker emails you can stay in contact with your audience every step of the way. Whether you want to send confirmation emails, or very specific targeted emails to a segment of your audience, BigMarker can help.
Where do I send emails from?
Every webinar, event session, series, event and hub all use the same dashboard. From this dashboard, you'll see Emails & Invitations at the top. Click here to get to all of your email settings.
What types of emails can I send?
From BigMarker you have many different kinds of emails to send. This includes but is not limited to:
- Invitation emails and reminders - send to users who have not yet registered
- Registration confirmations and reminders - sent to all registrants
- Presenter notifications and reminders - sent to presenters to give them access to the
- General emails - sent to all or a specific segment of your registrants and presenters
- Feature-specific emails such as waitlist, certificate of completion, and survey emails
And more. Click here for more information on the types of emails you have available.
Why can't I see all the different types of emails?
Some email types are hidden if a corresponding feature isn't enabled. For example, if you don't enable paid registration for your webinar or event, then you won't see the receipt and refund email types.
If you think you should be seeing a certain email and are not, contact support@bigmarker.com
Who can I send an email to?
Most emails will either send to your entire registration list, such as your registration confirmation emails, or are sent to a specific audience based on certain conditions, such as the certificate of completion emails being sent to only those who have met the criteria.
Some emails allow you to customize the list of recipients. The general email will give you the most options here, allowing you to send to users with specific registration field values, those that have abandoned their cart, and waitlisted registrants.
When do registrants and invitees receive email reminders for my webinar?
When scheduling your emails, you will be able to schedule either a relative time (a day or a week after/before your event) or a specific time (exact time and date) under the Recipients section.
Some emails such as the registration confirmation will be sent individually to users immediately after certain actions, like registration or being added to the event as a presenter. To confirm when emails are sent, look to the list of emails for the text under the email subject name:
How can I Obtain a list of all my registrant's emails?
On your webinar's dashboard, go to Manage Webinar Registrations. You can click Download Registrants, which will download a CSV file which includes a spreadsheet of all your registrant's information, including their email address.
Where Can I See Who I've Invited to My Webinar?
In your webinar settings and go to the Emails and Invitations section and select the Invite & Registrant tab.
Under Invited List you can see who you've invited and who has clicked and opened your invitation. You can only use this feature if you used BigMarker's invitation system.
Why am I not Receiving Emails from BigMarker?
There could be a few reasons you or your registrants are not receiving emails from BigMarker. If you have gone through these steps and are still unsuccessful, contact support@bigmarker.com or your BigMarker customer success manager.
- 1. Check your email address- sometimes you utilize different email addresses to register for events. Make sure you check all your email addresses inboxes for BigMarker event emails.
- 2. Check your Spam or Junk folders- BigMarker emails sometimes get mistaken for junk/spam messages by your email provider. Make sure you are checking those folders for any misplaced event emails.
- 3. Allow BigMarker email addresses to be sent to your inbox - We utilize two different email addresses to send to you for your events: webinars@bigmarker.com for event registrations/notifications and DoNotReply@bigmarker.com for any password resets.
If you are interested in using your own email provider or service to send emails from BigMarker, talk to your customer success manager about using a white label email.
How do I stop all BigMarker emails from being scheduled or sent?
To stop all BigMarker emails from being scheduled or sent from your entire channel, you will need to contact support@bigmarker.com or your BigMarker customer success manager to turn off all emails. Please contact either or, and give a short reason with the URL of your channel and the email address of the Channel Admin/Founder of your account.
Can I block specific email addresses/domains from registering to my events?
On your webinar's dashboard (and also your Channel's settings) you can go to the Block List section to block/allow specific email addresses and domains to your event/channel. To learn more, click here.
Can I use design templates for my emails?
On the Email Design section, you will be able to select from 4 different design templates to use in your emails.
Can I customize my Emails with Custom HTML?
Talk to your customer success manager about enabling custom email designs and templates. Whether you have a design ready to go to copy and paste, of if you have an idea you want to implement, BigMarker can help you set that up.
Can I Resend Emails to specific attendees?
In the webinar dashboard, visit the Manage Registrations page. Once there, find a specific registrant and expand their information.
At the bottom of this information, you'll see the option to Resend the confirmation email. This will resend the registration Confirmation email to just that user.
Depending on what has been configured for this session or event, you may also see options to send the certificate email, receipt email, or refund email.
Can I send a one-click registration link in my emails?
Our one-click registration feature enables attendees to register for BigMarker webinar by clicking one link in an invitation sent via BigMarker's automated email suite.
Click here for more information on how to enable one-click registration.
What are the best practices for sending bulk emails?
To learn more about best practices for sending bulk emails, click here.