Read below for frequently asked questions and answers about emails
When do registrants and invitees receive email reminders for my webinar?
- When scheduling your emails, you will be able to schedule either a general time frame (a day or a week after/before your event) or a specific time (date, exact time) under the Recipients section.
Registration Reminders, Certificate of Completion and Presenter Notifications will send automatically based on other components (when registration is completed, when presenters are entered into your event, when minimum qualifications for certificates are met).
Can I Obtain a list of all my registrant's emails?
- Yes! On your webinar's dashboard, go to Manage Webinar Registrations. You can click Download Registrants, which will download a CSV file which includes a spreadsheet of all your registrant's information, including their email address.
- You can also capture registrant information from a partially completed registration by going into your General Email settings and selecting Incomplete Registrants (Abandoned Cart).
Additionally, it is possible to schedule an email to reach those who have not completed their registration and have abandoned their cart to remind them of their incomplete status. Simply navigate to your Emails & Invitations tab on your Manage Event page, scroll down to the Abandoned Cart email and toggle it ON.
From here, you can edit the email the same as you would any other email. First, select when you'd like the Abandoned Cart email to deploy, then design and input content accordingly.
Where Can I See Who I've Invited to My Webinar?
- On your webinar settings and go to the Emails and Invitations section and select the Invite & Registrant tab.
Under Invited List you can see who you've invited and who has clicked and opened your invitation. You can only use this feature if you used BigMarker's invitation system.
Why am I not Receiving Emails from BigMarker?
- There could be a few reasons you are not receiving emails from BigMarker. If you have gone through these steps and are still unsuccessful, contact Support@bigmarker.com or your BigMarker representative.
- 1. Check your email address- sometimes you utilize different email addresses to register for events. Make sure you check all your email addresses inboxes for BigMarker event emails.
- 2. Check your Spam or Junk folders- BigMarker emails sometimes get mistaken for junk/spam messages by your email provider. Make sure you are checking those folders for any misplaced event emails.
- 3. Allow BigMarker email addresses to be sent to your inbox - We utilize two different email addresses to send to you for your events: webinars@bigmarker.com for event registrations/notifications and DoNotReply@bigmarker.com for any password resets.
To ensure that you are allowing these email addresses to be sent to your inbox, follow the below steps:- Gmail:
- Click the cog (sprocket) in the top right hand corner.
- Select See All Settings in the dropdown menu
- Click to Filters and Blocked Addresses tab in the top navigation panel
- Click Create a New Filter
- In the menu that appears, enter the sending email address you'd like to allow list. Type the address in the field next to From.
- In the following menu, check Never send it to spam. Click Create Filter to complete.
- Outlook 2013
- In Outlook, go to the Home tab.
- Select Junk, then Junk Email Options.
- Click the Safe Senders tab
- Select Add.
- In the Add address or domain box, enter the email address or the domain name you want to whitelist.
- Click OK and close the window
- Yahoo
- To allowlist a sending address, simply add it to your Contacts list in Yahoo.
- Gmail:
How do I stop all BigMarker emails from being scheduled or sent?
- To stop all BigMarker emails from being scheduled or sent, you will need to contact Support@bigmarker.com or your BigMarker representative to turn off all emails. Please contact either or, and give a short reason with the URL of your channel and the email address of the Channel Admin/Founder of your account.
How do I send out email invites to my Event?
- You can review the steps to creating your event's email here, and send out email invites automatically. Or, you can copy and paste your event's URL (found on your Webinar dashboard under Share Link, then copying the quick link) and include in your own emails, newsletters, websites and other sources.
Can I block specific email addresses/domains from registering to my events?
- Yes! On your webinar's dashboard (and also your Channel's settings) you can go to the Block List section to block/allow specific email addresses and domains to your event/channel. To learn more, click here.
Can I use design templates for my emails?
- Yes! On the Email Design section, you will be able to select from 4 different design templates to use in your emails.
Can I customize my Emails with Custom HTML?
Note: This feature is only available to Virtual Events and Enterprise plan holders
- Yes! You will need to contact your BigMarker representative to enable this setting ON in your Chanel's Settings but you are able to convert emails to only raw HTML to create a unique email. Click here to learn more.
Can I Resend Registration Confirmation Emails to Previous Registrants with their Same Email Address?
- Yes! Registrants can automatically have registration confirmation emails resent to the same email address for which they registered for webinars/series.This way, when any registrants attempt to re-register to your event using the same email address, they will get notified and sent a new registration confirmation to that email address.
To enable this on, go to your Edit tab, then to Advanced Settings. You will need to enable on the Resend confirmation email setting.
Can I add one-click registrations to emails sent from my company email?
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Yes! Our one-click registration feature enables attendees to register for BigMarker webinar by clicking one link in an invitation sent via BigMarker's automated email suite.
To activate one-click registrations, copy and paste the smart link below into the email’s CTA button. The smart link should include invitees' names and email addresses in this format: www.bigmarker.com/{webinar_url}?email=yourname@website.com&first_name=John&last_name=Doe
If you use our API integration, you can replace the email and name identifiers in the smart link with the BMID: www.bigmarker.com/{webinar_url}?bmid=xyz
To add Custom Registration Field responses to smart links, add a URL parameter using the Custom Registration Field ID as the name. www.bigmarker.com/{webinar_url}?0a01ac307e95=My%20Response
- Find your desired custom registration field, then select Edit in its row. In the pop-up that appears, the Custom Registration Field ID will appear just below Field Title. Copy and paste this code into the smart link to track it using one-click registration.
- Find your desired custom registration field, then select Edit in its row. In the pop-up that appears, the Custom Registration Field ID will appear just below Field Title. Copy and paste this code into the smart link to track it using one-click registration.
What are the best practices for sending bulk emails?
- To learn more about best practices for sending bulk emails, click here.
Can I send general emails to wait list registrants?
Yes, you can add your wait list registrants to receive the general email. Simply go into your General Email to edit. On the Recipients screen, you'll see a checkbox that says Include waitlist registrants. Select this checkbox to enable this feature.
