Waiting rooms allow your attendees to arrive early and not miss a second of your live session. Learn everything about what you can do with the waiting room
The waiting room is the holding area for your registrants that opens up just before the scheduled start time. Users can enter, interact with videos, live chat and sponsor banners, then be automatically redirected into the live room when the session begins.
Waiting room settings
In the webinar dashboard look for the Waiting Room section in the left-hand navigation. Click on that to see the settings for the waiting room and how people will enter into the webinar.
After enabling the waiting room, you'll see a set of new options appear:
- When can attendees enter the waiting room?
- Set this to either exactly at the start time, 15 or 30 minutes before the starting time, or any time immediately after registration.
- Webinar automatically opens at the scheduled start time
- Decide whether you want to start the webinar automatically, or press go live manually in the room. "Starting" means that the waiting room closes, and all attendees will start to see the live audience experience.
- Allow host to bring attendees in from waiting room individually
- With this turned on, you can individually bring in attendees to the live audience experience without having to open the webinar for everyone. When this is enabled you'll see a new option for each registrant in the host control panel
- With this turned on, you can individually bring in attendees to the live audience experience without having to open the webinar for everyone. When this is enabled you'll see a new option for each registrant in the host control panel
- Allow Public Chat in the Waiting Room
- Show the chat panel in the waiting room and allow attendees to participate. Note that the chat will open at te start of the preparation time that you have set.
Customizing the waiting room
At the bottom of these settings, you'll see a preview of the waiting room and the ability to customize the waiting room. Click Customize in order to see those settings.
You'll find a few options for updating the waiting room:
- Content - Choose the standard waiting room or use an iframe. The standard waiting room allows you to customize the logo, text, countdown and exit link
- Design - Configure the text color, background image or background color
- Video & Audio - Add media files to play while users are in the waiting room, including audio for dial-in attendees
Sponsor banner in the waiting room
You can also allow your sponsor banners to appear in your waiting room. Look for this setting when configuring those banner to have them appear in the waiting room as well as the webcast audience experience
