Read below for frequently asked questions and answers about recordings
When using BigMarker for your live virtual sessions and webinars, you can record the content you and your presenters produce and then use that recording in an on-demand webinar and player. Getting accustomed to the capabilities you have with these recordings is essential to getting the most out of that content.
For all settings and capabilities of On-Demand webinars, click here.
How can I record my Webinar?
All live webinars can be recorded, and you can choose what portion of the live session is in that recording. To start the recording, you set your webinar to auto-record in the webinar dashboard or manually start it in the studio.
Click here for more detailed information on how to record your webinarCan I pause the recording in a webinar?
Unfortunately there is no pause button when you're recording, you can only start and stop the recording once. When you click Stop Recording, the recording will begin processing. You can host an unlimited number of web conferences. So, if you need to re-record a conference, just create a new one and start recording again.
What happens if I forget to record, or if there is a mistake in the recording?
If you have any issues with your recording, be sure to reach out to support@bigmarker.com as soon as possible. While the BigMarker system hangs on to recording backups for a long time, getting your recording reprocessed soon after the webinar ends ensures a speedy and complete recovery.
Recordings that are reprocessed will be for the entire length of the webinar, including preparation time.
What does "Recording is Processing" mean?
When a recorded webinar ends, BigMarker will begin to process the files from the recording. The complete recording will not be immediately available until this process is complete.
At first, a lower quality recording will be available. The full quality recording will be posted to the dashboard in 2-3 hours usually. The actual time may be shorter or longer depending on the content of your webinar. By default, webinar creators will get an email notification when the full recording is available.
If after a long enough time has passed and you still don't see either quality recording, please email us at support@bigmarker.com
How do I download my recording?
You can download your recording file (MP4 format) on the webinar dashboard of your webinar page, under the Manage Recording section.
Note: The Manage Recording section will only appear after the recording file has processed.
How do I publish a recording? How can I let my audience know about it?
When you record your live webinar, it will first be Unpublished. This allows you to configure the recording and the video player before showing it to your audience. Once Published, it will be available to view on the landing page and in any embedded players you have.
When you publish, you can also send the Recording Notification Email. When configuring that email you have the ability to set who in your audience will receive it.
Before publishing your recording, it's a good idea to check the privacy settings on the recording. Go to the Edit tab of your webinar dashboard look for View Recording Permissions within the Privacy section. By default, anyone that can see the webinar's landing page can watch the video, but they must register first.
Note: Those that registered for the live session will not be required to register again to view the recording. They can use the link in their Confirmation Email or Recording Published Notification email to view the recording.
Can I embed a recording?
You have a couple options for embedding your on-demand recording. First, if oyu just want to have the video player shown and nothing else, simply click on Copy Embed Code that you see in the Manage Recording section of the webinar dashboard.
Note that viewers will still have to register if you didn't reconfigure the privacy settings above. Guests and new registrations will fill out the registration form within the video player in this case.
If you want other options and designs shown, such as displaying a registration form that becomes the webinar player or redirects users to your BigMarker landing page, look into using one of the available widgets.
How do I replace or delete my recording?
If you would like to replace the video used in an on-demand, you can do so easily by clicking Upload New Recording in the webinar dashboard. You new uploaded file will completely replace the existing recording, so it's always best to download the original for safe-keeping.
If you want to delete the recording outright, the only option you have is to delete the entire webinar, which will also delete any registrations you have from BigMarker.
Can I edit a recording?
You have the ability to make edits of your recordings by splicing timestamped sections together. Visit the recording player settings to do so.