Add and edit automated chats to your On-Demand recordings to simulate the engagement and energy of a life webinar
With chat replay and automated chats you can give you on-demand viewers a simulation of the live experience. Whether you want to keep the excitement of a product launch or inform your viewers of the insightful conversations in your sales kick off, chat replay and Automated chats allow you to do just that.
Table of Contents:
How to Enable Automated Chats in On-Demand Webinars
How to enable chat replay
If you hosted a live webinar that had chat messages sent within it, you are able to leverage those for he chat replay inside of the on-demand player. Visit the recording player settings and look for the Chat section. Then enable Show live chats as well as Display chats in the chat drawer to show this messages as part of the video player.
How to Enable Automated Chats in On-Demand Webinars
From the same settings, you can enable the use of automated chats. If you are starting from an on-demand webianr or just want to add more chat messages to the chat replay, you'll first start by enabling Show automated chats.
To start configuring those chat messages, click on Edit automated chat. This will redirect you chat section of the automations page of the webinar dashboard.
To Add a New Chat Message
In the chat automation settings, click on new message. From here you'll configure the following for each message:
- Time - The specific time, relative to the session’s start time, the chat will display (e.g., If you want your chat message to appear 5 minutes after your webinar starts, enter 00 hr, 05 min, 00 sec.)
- Name - Who is saying the automated chat
- Role - If the automated chat is coming from a host or attendee
- Message - The message of the automated chat
- Before/After - When the automated chat will appear before the time or after the time
Note: When the time is set to BEFORE, the automated chat will display BEFORE the recording starts. If the time is set to AFTER, the automated chat appears AT THAT time. We strongly recommend setting no more than one BEFORE time for your automated chats.
After adding your messages, they will populate at the bottom of the page, where you can see a list of automated chats for your recording. From here, you can Edit existing automated chats, Delete individual automated chats or bulk delete by checking the boxes of those you wish to delete and clicking Delete Selected.
FAQs
Can I Import a List of Automated Chats?
- Yes! You can import a CSV file with all of the automated chats you plan to use during your session. Click Import and select Import from previous webinar or Import from CSV. The instructions for the required fields of the CSV file are included when selecting that option.
Can I Export My Automated Chats to a CSV?
- Yes! You can export the list of automated chats used during your session to a CSV file. It’s a great way to carry over existing automated chats from one On-Demand webinar to another. Click Export to CSV for a CSV to download locally to your computer.
Can I see the Timeline for my Automated Chats?
- Yes! While adding and managing your automated chats, you can view the automation of your automated chats and event. Click the Automation Timeline tab to view. To learn more about automating your webinars, click here.
If there are a lot of automated chats on your timeline, you are able to hide them to navigate and manage your workflow seamlessly. Toggle on Hide Automated Chats to hide the chats from your automated workflow. This will only hide them on the backend, as they will still appear in your event per your automated workflow. Toggle off this setting to display the automated chats once more on the automated timeline.