Ease comprehension and engage international audiences with closed captioning
Closed captioning is a key component In making your virtual sessions accessible to all viewers. Whether you are accommodating persons with visual impairments, or you want to be inclusive to an international audience, closed captions can help.
Note: Closed Captioning is only available for Enterprise plans. If interested, please
contact our Events Experts at sales@bigmarker.com or your customer success manager
How to Enable Closed Captions
From your webinar dashboard, the Edit tab. In the left-hand menu that appears, select Advanced Settings. Using the CTRL-F or scroll function, find Enable Closed Caption, then select Enable.
Once enabled, select the original and display languages select the languages attendees can see closed captions in. The original language is the language that your presenters will be speaking in. At this time, you can only select one original language. Then with the display language setting, you can choose which languages your attendees will be able to choose from.
Note: When no display languages are selected, attendees will have the option to choose from all languages
How attendees can turn on closed captioning
If closed captioning is enabled during a session, the CC icon will appear in the top right hand corner of the webinar room. Click this button to turn on closed captioning for the session. Closed captioning is available for both Interactive and Webcast mode*
A dropdown featuring the display languages you chose earlier will display. Attendees will click their preferred display language. Once a language is selected, closed captioning for the session will appear in this language.
How can attendees turn on closed captioning in Interactive mode?
Note: Closed Captioning is only available in one language in Interactive Mode*
In Interactive Mode, attendees and presenters will be able to turn on/off closed captions by clicking the CC icon and using the three dots to select which language they would like them to display in. Closed captions will only display to the attendee or presenter who click the CC button.
In Interactive webinars, closed captions will only display in the language chosen for the Closed Caption Original Language.
Can I adjust my closed caption keywords?
On your Channel’s settings, you are able to change certain keywords that are captured in the captions. This is a great way to ensure proper spelling and capitalization for less common names, company names and abbreviations. For example, if your presenter says the company name “vector” and you would prefer “Vector” to display in the captions, you can do so with these settings.
In your Channel Settings, click to the Closed Caption Adjustments section. From there, you can add a New Adjustment, select the language, and enter the keywords or phrases you’d like to have adjusted.
Categorize these based on languages, as clicking Add will add a new target word/phrase field to enter in under that specific language. Once saved, you can see all your languages that have adjustments and can Edit from there.
Can I View Analytics of my Closed Captions?
View attendees who used closed captions and what language the closed captions were in for live, on-demand and evergreen webinars. When viewing your reports, you are able to see the attendee’s name and what language of closed caption they used under the Closed Captions column.
In Live and Evergreen Webinars, this is found under the Attend List section and in On-Demand webinars, this is under the Viewed Recording List section.
