Configure your channel and webinars to operate in a server location close to the majority of your audience for an optimal event experience
Yes, BigMarker works around the globe! But for an optimal experience, you will need to configure your channel and webinars to operate in your location. That being said, if people in China are experiencing issues after following the suggestions below, it might be necessary to use a VPN.
Note: Setting up a proxy server for China server is only available for Enterprise plans. This is only necessary if all attendees reside in Mainland China. Please reach out to sales@bigmarker.com if interested. However, normally choosing the Southeast Asia server will work for Mainland Chinese residents without issue. Furthermore, attendees from China, we highly recommend disabling these options within the edit section of the webinar: Google Translation, Facebook and YouTube Live stream. Other Google integrations will be need to be disabled by a BigMarker Admin. Please contact support@bigmarker.com or your Account Manager for further help.
How can I change my channel's server?
First, set your channel's server to your closest location. Visit your host dashboard, then select Settings, located at the top of the page, then choose Global Profile
Scroll down until you see Server Location and select the geographical area closest to you. Depending on your location within China, choose East Asia, Southeast Asia, East Asia (Seoul), or East Asia (Hong Kong). We recommend Southeast Asia. Changing this setting will make it the default location for all webinars created on the channel
How can I change the server of individual webinars?
Next, you will need to change the server of any webinars hosted by your channel. Once you create the webinar, navigate to its dashboard, then select the Edit tab (located on the top banner of the screen).
In the left-hand menu that appears, select Advanced Settings, then scroll down to Location.
How can I change my channel's display language?
BigMarker channels display in English by default. To change your display language, follow the steps provided here. Using these steps, you change your channel's display language to Mandarin and 50+ languages. But if you want to use a language that's not in our system, email support@bigmarker.com.
If you have any further questions, comments, or concerns, feel free to reach out to support@bigmarker.com.