Upgrade Your Event’s Check-In Process with Our New Scanner App Updates

We’ve enhanced the attendee check-in experience by adding a few new steps to the Scanner App.

Before saving, be sure to select Show field in Scanner App Only under the in-person events dropdown at the bottom of the screen. Selecting this box will ensure that your question shows up as an option to add to your check-in process.Checking in for an event should be quick and easy, while still providing necessary information for both the attendee and the event hosts. Previously, an attendee checking in for an on-site event would scan their personalized QR code or search their name in the Scanner App upon check-in and complete the process. We’ve now enhanced this flow, offering more customizations to the process in order to gather additional insights and analytics. 

In this article, you’ll learn how to: 

1. Add a custom question or questions to the check-in process
2. Allow attendees to print their personalized agenda
3. Enable attendees to confirm their badge information is correct before printing
4. Customize Scanner App design
   
   

Adding Check-In Questions

You can now add a question or multiple questions to the check-in process to gather specific information. Perhaps you’d like to get a headcount for the Event Wrap Party on the final day. Simply add a question to the Scanner App flow to gather information on who will or will not be attending the Wrap Party. Don’t worry - if a guest changes their mind, they can always go back and edit their responses. 

Here’s how to enable check-in questions:

First, you’ll need to add your question(s) to the Custom Registration Fields for your event.  

1. On your Main Series page, you’ll select Custom Registration Fields on the left hand navigation menu. 

2. Select Add Field and begin entering the desired question and settings. In the video below, you’ll see how to properly configure your question so that it populates when managing your Scanner App check-in flow. Configure your question, response options, display style and more.

 

Now, you’re ready to add your pre-configured questions to your check-in process:

1. Returning back to your Main Series page, you’ll select Manage Event

2. In the left hand navigation bar, you’ll select Check-in. From here, you’ll select Scanner App at the top of the screen to access your check-in process. You’ll notice that Welcome Screen and Confirmation Screen are always enabled, but you can now manage and enable our three new enhancements. To enable check-in questions, select Manage. 

3. You’ll then be able to select questions from the event's custom registration fields. Questions you select here will appear to attendees as a part of the iPad check-in experience. You can delete questions, or re-order them using the hamburger button to the right of the trash icon. To finish, Save & Exit

Allow Attendees to Print a Custom Page

It's now also possible for an attendee to print a custom page, such as a personalized agenda or an event map. For this example, we’ll use a personalized agenda. If an attendee has pre-selected their sessions before check-in, those sessions will be associated with their BigMarker ID and will populate during the check-in process. 

1. First, you’ll need to associate the custom landing page printer within the Mobile App Settings. To do this, you’ll need to return to the Manage Event page and select Mobile App in the left hand navigation 

2. You’ll select the Printer heading and Add a Printer. 

3. Here, you’ll add your printer title, associate your custom landing pages, and configure a CTA that will appear on the Scanner App to your attendees. 

Similar to adding a question, you'll next need to add a Custom Registration Field. The steps are largely the same as well: 

1. On your Main Series page, you’ll select Custom Registration Fields on the left hand navigation menu. 

2. Select Add Field and begin entering the desired custom field title and settings. In the video below, you’ll see how to properly configure the registration field to allow your attendees to print their agendas. 

Now, you’re ready to add the custom landing page printer to your check-in process:

1. Returning back to your Main Series page, you’ll select Manage Event

2. In the left hand navigation bar, you’ll select Check-in. From here, you’ll select Scanner App at the top of the screen to access your check-in process. To enable agenda printing, select Manage next to Print Custom Page. 

3. You’ll then be able to select your pre-configured agenda question from the event's custom registration fields. From this screen, you can also configure your printer settings, similar to how it was first explained above. To finish, Save & Exit.

Confirm Badge Information

Lastly, we’ve added a step for an attendee to confirm their badge information, allowing them to ensure their name, title and other details are correct before they print their badge. 

Customize the Scanner App's Design

Previously, scanner app including self check-in experience could have only default background image and colors. The only item that was customizable is logo on the self check-in

Now, admins can upload different sizes of background images to accommodate image fitting on multiple devices. The design update impacts self check-in and interfaces such as events, sessions and expo in the scanner app.

Setting up the design for this is easy. Follow the below steps to customize:

1. Open the Scanner App

2. Event admin -> onsite experience -> scanner app -> customize scanner app design