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How to Display Closed Captions in On-Demand and Evergreen Webinars

Ease comprehension and engage international audiences with closed captioning in On-Demand and Evergreen webinars.

Note: Closed Captioning is only available for Enterprise plans. If interested, please contact our Events Experts at sales@bigmarker.com 

Ease comprehension and engage international audiences with closed captioning. Utilize the closed captioning in our live webinars and apply them to On-Demand sessions, where attendees are able to view recordings in different languages. Download transcripts of your closed captions or upload files to be transcribed and imported into your on-demand session. Learn more about closed captions in On-Demand webinars below. 


How can I display closed captions for my on-demand webinar? 

1. Log into your on-demand webinar and select the Edit tab on the Manage Webinar page.

2. Scroll to the Advanced Settings section, then select Enable Closed Caption (as shown below). 

3. Once you enable closed captioning, you'll be prompted to select the language in which you're delivering the webinar. Under Closed Caption Original Language, choose from one of our 11 language options. 

  • English (US),
  • English (UK),
  • German (Germany),
  • French (France),
  • Spanish(Spain),
  • Japanese (Japan),
  • Korean (Korea),
  • Chinese(Mandarin, simplified),
  • Chinese (Cantonese, traditional)
  • Russian (Russia) 
  • Portuguese (Portugal)

4. Press Save at the top right corner of the screen, then proceed back to the Manage Webinar page.

5. Click on Edit Closed Captions

Pop-up will appear, you first have the option to upload individual caption files, or automatically generate captions for all languages with the Generate Captions button. Depending on the length of the video and amount of speaking, this may take some time

When processing is finished, you will have the option to download or delete and existing captions


6. Once those captions are downloaded, the box will display Download Captions again. From there, click into the Edit Video Player. In the left-hand menu that appears, select Customize Player.

7. Select Show Closed Captions. Once this is checked, closed captions will be visible to your on-demand viewers.

9. Once you have enabled closed captioning, you can select a character limit for the closed captioning content. This ensures that the captions don't overlap with your presentation. Enter the character limit number in the box provided (shown below), or use the arrow keys to adjust the character count. The default is set to 300 characters.


How can on-demand viewers turn on closed captioning? 

If closed captioning is enabled during a session, the "CC" icon will appear in the bottom right-hand corner of the webinar room. Click this button to turn on closed captioning for the session. 


A dropdown featuring different language display options will open (options include English, Spanish, French, Portuguese, German and Chinese). Click your preferred display language. Once you select a language, closed captioning will appear in this language. 


Can I Add Closed Captioning to my Evergreen Webinars? 

Note: Closed captions for evergreen webinars are available only for MP4 files.


Yes! You can now add closed captions to your evergreen webinars. Enable closed captioning for your evergreen webinars by navigating to your channel's Settings page, then enabling Enable Automation-Webinar Closed Captioning.


Screen Shot 2022-09-26 at 3.50.17 PM


How to Enable Closed Captions on Evergreen Webinars


1. Log in to your evergreen webinar, then select the Automations tab. From there, you'll proceed to the automated timeline for your session. This lists all of the videos, pop-up offers, Q&As, etc. that are scheduled to roll out to your attendees, in the order they will appear in the session. 

Screen Shot 2022-09-26 at 3.52.12 PM



2. Locate your desired video in your automated timeline. Then select the Pencil icon to edit the video. 

Screen Shot 2022-09-26 at 3.54.04 PM


3. On the subsequent page, scroll to the bottom and check the Turn on closed captioning box. 

Screen Shot 2022-09-26 at 3.56.05 PM


4. Your closed captions will then begin processing before being available for your attendees.

Once your Evergreen Webinar begin, your attendees will be able to click the CC icon at the top right hand corner and select their preferred display language. 

Screen Shot 2022-09-26 at 3.59.15 PM

Can I Upload Files of Closed Captions to my On-Demand Webinars? 

Yes! You can upload closed captions files in multiple languages to sync with your on-demand webinars. On the Manage Webinar dashboard, click Edit Closed Captions. In the window that appears, upload a file of closed captions — or download a file of closed captions and edit as desired.