How to Display Closed Captions in On-Demand and Evergreen Webinars

Enhance accessibility and connect with global audiences by enabling closed captioning in your On-Demand and Evergreen webinars.

Improve comprehension and increase accessibility with closed captioning. Use live closed captions during webinars, then carry them over to On-Demand sessions so attendees can view recordings with translated captions in multiple languages. You can also upload your own caption files or download transcripts from your sessions to use across content. Learn more about enabling closed captions in On-Demand webinars below.

How can I display closed captions for my on-demand webinar? 

1. Navigate to your on-demand webinar and select the Edit tab on the webinar dashboard.

2. Scroll to the Advanced Settings section, then select Enable Closed Caption (as shown below). 

3. Once you enable closed captioning, you'll be prompted to select the language in which you're delivering the webinar. Under Closed Caption Original Language, choose from one of our several language options. 

4. Then, you can choose which language the attendees can select to view their closed captions in. You can choose multiple languages for this section for a multi-national audience. 

5. Back on your Manage Webinar dashboard, click on Edit Closed Captions below the on-demand video.

A pop-up will appear. You will have the option to upload individual caption files, or automatically generate captions for all languages with the Generate Captions button. Depending on the length of the video and amount of presenters who were speaking, this may take some time

When processing is finished, you will have the option to download or delete and existing captions

6. Once those captions are downloaded, the box will display Download Captions again. From there, click into the Edit Video Player. In the left-hand menu that appears, select Customize Player.

7. Scroll down on the left-hand panel and select Show Closed Captions. Once this is checked, closed captions will be visible to your on-demand viewers.

9. Once you have enabled closed captioning, you can select a character limit for the closed captioning content. This ensures that the captions don't overlap with your presentation. Enter the character limit number in the box provided (shown below), or use the arrow keys to adjust the character count. The default is set to 300 characters.

How can on-demand viewers turn on closed captioning? 

If closed captioning is enabled during a session, the "CC" icon will appear in the top right-hand corner of the video. Click this button to turn on closed captioning for the session. 

A dropdown featuring different language display options will open (options include English, Spanish, French, Portuguese, German and Chinese). Click your preferred display language. Once you select a language, closed captioning will appear in this language. 

How to Enable Closed Captions on Evergreen Webinars

1. Select the Automations tab. From there, you'll proceed to the automated timeline for your session. This lists all of the videos, pop-up offers, Q&As, etc. that are scheduled to roll out to your attendees, in the order they will appear in the session. 

2. Locate your desired video in your automated timeline. Then select the Pencil icon to edit the video. 

3. On the subsequent page, scroll to the bottom and check the Turn on closed captioning box. 

4. Your closed captions will then begin processing before being available for your attendees.

Once your Evergreen Webinar begin, your attendees will be able to click the CC icon at the top right hand corner and select their preferred display language. 

Can I Upload Files of Closed Captions to my On-Demand Webinars? 

Yes! You can upload closed captions files in multiple languages to sync with your on-demand webinars. On the Manage Webinar dashboard, click Edit Closed Captions. In the window that appears, upload a file of closed captions — or download a file of closed captions and edit as desired.