Enable Zip Components on your recorded On-Demand sessions, so you can download separate MP3 and MP4 files of your audio and video
By default, you can download any recording on BigMarker to use for your own purposes. However, if you want to have more freedom in using the audio, presentation, and separate camera feeds in your produced content, you can also download a zip file of individual components of the recorded session.
How to Enable Raw File Download on Your On-Demand or Recorded Content
Note: This feature is exclusive to our Enterprise and Events Package plan holders. Contact sales@bigmarker.com or you BigMarker customer success manager.
You must have the Enable Download Raw File setting enabled on your Channel for the ability to download components of your recording. To enable this, please contact your BigMarker Account Team with the following information to enable this feature on your channel:
- The email address of the channels’ Admin (if there are multiple send the one that you use to login to BigMarker)
- The URL to your Channel.
How to Download the MP3 of Your Event
We highly recommend retrieving the MP3 file from your live event that was recorded on BigMarker in the first 10 days after it’s been recorded. Depending on the size of your file, it can take 10-20 minutes to download your file. But if you wait more than 10 days to retrieve your file, this process can take substantially much more time.
First, visit the webinar dashboard .Under the Manage Recording section of the Dashboard, you will see the Download Raw Components option. Click this icon first to begin processing your separated MP3 and MP4 files. This process can take up to 10-20 minutes.
Once the separated MP4 and MP3 files are ready to download, click the Download Raw Files button once again to access your raw files. You can download separate recording components, one with an embeddable audio and one with separate audio.
A zip file will begin downloading to your device once you select this option. Your recording components will be inside the output file.
