Experience Optimized Presenter Audio and Video Quality with Connection Assistant

We know how important it is to deliver a high quality stream during your webinars and events. That’s why we created Connection Assistant.

Connection Assistant is an enhancement that automatically connects all presenters and attendees to their respective optimal servers in order to enhance connection speeds and deliver the best quality streaming experience for everyone involved.


Note: Connection Assistant will work for both attendees and presenters in webinars that are set to Interactive Mode. In webinars set to Webcast Mode, Connection Assistant will only work for presenters. 


When the presenter or attendee enters the webinar, a screen with Connection Assistant information will automatically appear. The screen will look something like this: 

The Connection Assistant is checking for four main points that you’ll see represented in real-time on your screen: network configuration, possible connection points, the individual's most optimal connection, and finally, it finishes by establishing the best connection to the network based on its findings. 

For example, if you are a presenter that is logging on from Italy, Connection Assistant is finding and assigning your closest server location for the best streaming experience. 

Once each criteria is met successfully, you’ll see a blue checkmark next to the corresponding line. 

Additionally, if you’d like to skip this step and proceed directly to the webinar, you can click Skip directly to the webinar at the bottom of the screen.

Once the individual's connection has been successfully established, they are moved automatically into the webinar room. 


If you’d like to enable the Connection Assistant on your channel, please connect with your BigMarker Account Manager to activate.