Follow the troubleshooting steps below to test your camera and microphone for optimal performance
Here are some troubleshooting steps for your camera and microphone
- Check your camera and mic within on with our system check.
- Check to see if your camera and microphone work on a different browser or in a private/incognito browser. If so, there could be a browser extension enabled blocking your ability to share.
- Quit any other video application that uses your mic and camera (Skype, Zoom, etc).
- Restart your browser or computer and try accessing them again.
- Make sure you're clicking allow within the browser
- Please try testing your devices here.
Note: Not all attendees will have mic or camera access. It is up to the host to enable access. If you continue to experience issues, please contact support@bigmarker.com