To ensure you have the best webinar or event experience, it's important your internet and network connection is running at optimal levels. Please use our system check and review our best practices to ensure the best event experience.
A good first step before connecting as a presenter to BigMarker will be to test your internet speed here using our System Check.
The minimum download and upload speeds to join the webinar as an attendee without interruptions are 2Mbps. If you fail to meet the minimum requirements you may experience technical difficulties in the room including loss of connection and poor audio and video. If you are an attendee and Webcast is enabled by the host, please choose Webcast mode.
The optimum speed for hosts and attendees who want to share microphones, webcams, desktops, and presentations is 10Mbps+. If possible, a wired connection is much more stable and will help prevent dropped connections and interference.
If you are using a DSL modem with a slow uplink, a 3G wireless modem, a network with some type of proxy/firewall, or a lower speed connection, your webinar experience and quality may suffer.
If you're failing the speed test or are unable to reach these minimum requirements try reading our help article on how to increase internet speeds and prevent packet loss.
If your connectivity issues persist, email support@bigmarker.com.