I Have No Sound and Can't Hear the Presenters

Follow the troubleshooting steps below if you cannot hear any presenters in the webinar room

I Can't Hear Anyone Else in the Webinar

  • Make sure that the presenter is actually sharing their mic and your device's volume is turned up
  •  If you are using headphones, try unplugging them.  
  •  Is your computer muted? Do your speakers/head phones work?
  •  Try reloading the room or refreshing the page. 
  •  If that doesn't work, try restarting your browser
  •  If that doesn't work, try restarting your computer.
  •  If this doesn't work, please check your system and our requirements

If you have tried everything above, please click the links below.

Click here for Windows.

Click here for Mac. 


Email support@bigmarker.com if you are still having issues.