---
title: Difficulties with External Camera, Headset or Microphone
description: Follow the steps below to troubleshoot any difficulties experience with your external camera, headset or microphone
---

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# Difficulties with External Camera, Headset or Microphone

## Follow the steps below to troubleshoot any difficulties experience with your external camera, headset or microphone

If you are using headsets or other **external devices** such as microphones or cameras:

- Make sure you *plug them in before you enter your webinar.* If they are not, plug them in, then refresh or re-enter the webinar room before trying to connect your devices to BigMarker

- Make sure you have chosen the correct device in the **dropdown menus** available before you enter the room or while you are in it (click either mic or camera icons). 

*Test before you enter the webinar room*

- Try clicking the [**microphone or camera icon in the web address area**](https://kb.bigmarker.com/knowledge/click-allow-access-if-camera-or-microphone-are-not-working?hsLang=en) of your browser as well. 

- If you continue to have issues use other programs to check that your devices are working, such as google meet, teams, or voice recording and camera programs on your computer
- If you are using a camera that is not a webcam, you may need a video converter or other third party software. Consult your owners manual for your devices for more information.

If you still continue to have issues, please contact [support@bigmarker.com.](mailto:support@bigmarker.com)

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