Still using the classic admin? Click here to learn where you can find the SMS notifications.
Enhance event communication with SMS notifications, ensuring registrants stay informed about their registrations and upcoming live events. By integrating Twilio and customizing registration fields, you can seamlessly manage and schedule SMS reminders, providing a more engaging and reliable attendee experience.
This feature is only available if you are an Enterprise customer, and if you already have an existing Twilio account to connect to the channel.
Here's how it works:
- Channel-Level Setup: Clients can integrate their own Twilio account to enable SMS messaging.
- Webinar-Level Configuration: Clients will add a custom registration field to collect phone numbers.
- Message Management: Clients can create, schedule, and manage individual SMS messages to ensure timely notifications for their audience.
First, navigate to your channel settings. You’ll find SMS Settings on the lefthand navigation menu at the bottom of the list. From here, you’ll enter your Twilio account information, starting with your Twilio account SID, a token, your Twilio account phone number and your Twilio Alphanumeric Sender ID.
Next you'll start configuring the session you want to send messages from. To set up your SMS notifications, navigate to the Custom Registration Fields in the session admin. From here, you’ll need to add a custom registration field to act as the phone number field for your SMS reminders. Then click on Advanced to turn on the setting for Phone Number Field.
Once the registration field is added to your webinar or series, you’ll be able to add a new SMS message within the Marketing > SMS Notifications section.
When adding a new message you’ll have a few fields to fill out. The title is what is shown in the list of messages, and the message will be the content of what is sent out to your audience. You’ll be able to use a small set of tokens in order to personalize each message to each recipient.
Additionally, you can decide who receives the message, and when the message will be sent. You can select a relative time or a specific date. You have the option to send a message immediately after a registration in the same vein as a registration confirmation. Or you can choose to send an SMS message as a reminder notification.
Once your messages have been sent, you can check in on their performance, as well as manually resend an individual message to a registrant. Click on the actions button for any given message and then click on View Statistics. You'll see a side sheet open with the details for that message.
For each sent message, you'll be able to see if the message was sent successfully, the registrant name, the phone number it was sent to, and the time and date it was sent. Here you'll also be able to resend the SMS message to that individual.
SMS Notifications in the classic admin
To find SMS notifications simply go to SMS Notifications in the Manage Dashboard.
To enable a registration field as a phone number field, create or edit a field and under the Profiling category look for the phone number setting.
