--- title: Create a Waitlist for your Next Event to Manage Overflow with Ease description: Don’t have to miss out on eager guests hoping to snag a ticket to your event or webinar when you have a limited capacity --- [Skip to content](https://kb.bigmarker.com/migration/knowledge/create-a-waitlist-for-your-next-event-to-manage-overflow-with-ease#main-content) English Show submenu for translations ![b-KB-logo.png\]](https://kb.bigmarker.com/hs-fs/hubfs/b-KB-logo.png?height=40&name=b-KB-logo.png) Open main navigation Close main navigation - English Show submenu for translations - [Back to BigMarker](https://www.bigmarker.com/) [Back to BigMarker](https://www.bigmarker.com/) Welcome to the BigMarker Knowledge Base! - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://kb.bigmarker.com/migration/knowledge?hsLang=en) 2. [Virtual & Hybrid Events](https://kb.bigmarker.com/migration/knowledge/virtual-hybrid-events?hsLang=en) 3. 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With waitlists, you can give those late registrants a chance to attend, capture their full registration information, and send them unique communications throughout the process. **Note: **This feature is only available for Enterprise plan holders. Please contact our Sales team at Sales@bigmarker.com to learn more. Waitlist is now available for webinars and non-event series with custom pages. Click [here](https://kb.bigmarker.com/migration/knowledge/create-a-waitlist-for-your-next-event-to-manage-overflow-with-ease#waitlist-custom-pages) for more details. Contents: 1. [Enabling a waitlist for your event](https://kb.bigmarker.com/migration/knowledge/create-a-waitlist-for-your-next-event-to-manage-overflow-with-ease#enable) 2. [Waitlist is now available for webinars and series](https://kb.bigmarker.com/migration/knowledge/create-a-waitlist-for-your-next-event-to-manage-overflow-with-ease#waitlist-custom-pages) 3. [How can I manage my waitlist registrants on my webinar or series?](https://kb.bigmarker.com/migration/knowledge/create-a-waitlist-for-your-next-event-to-manage-overflow-with-ease#manage) ### Enabling a waitlist for your event Here’s how to set up the waitlist for your next event: Create a Pass on the Event level of your event backend. Under **Event Setup**, select **Registration & Passes.** Select **Regular Pass**, then, **New Regular Pass**.  ![](https://lh3.googleusercontent.com/d45heq_3elpBHpwRix0KC781PRlc34hheXwLOQag18sLpIyW9Otm9xtPHHSWwN7NfXCzwpDICg84XALiHLvsW96lefepY0om4Gl3ol2pBPEiCTLTEyvgkj8XOw786fnrN-30c6VNT7KZGilQQXlwUg4v2h8YV-Amo9GaXPJ3uZIohubvF9EWAY9Mx846TQ) In order to activate the waitlist for your event, the passes need to be free ($0), and the total number of passes should be limited. Once you’ve edited these two fields, you’ll see that you can now enable the waitlist toggle to the **ON** position.  Input the rest of your Pass details: Name, Description and whether you’d like the price displayed on the ticket.  You’ll also input the **pass limit** next to **Total number of passes** available. For this example, you’ll see 200 passes as the limit. Any registration passed 200 will automatically be waitlisted.  If an attendee has been added to the waitlist during registration, they will receive a notification after confirming their registration that lets them know they’ve been added to the waitlist and their acceptance is pending. They will receive a registration confirmation email if their registration has been confirmed.  Additionally, you can notify event hosts and administrators about waitlist activity. The emails you have input, separated by commas, will be notified when the waitlist has been activated and attendees join. ![](https://lh4.googleusercontent.com/HOkGRkBpmvr-BXenmoElUensmZg8DlQJc9LRdh0QTq2WpeHIiqnNcVngOUrwLBxun_HQjWz5fIWT33QcqhXTkengEv8bQ4I3VmvAlpfZEj9VqZaC6WA7uvgkwWEHmoZrqfk3pd6EkmQjj1Ovy7rMYczU1dfZ6uHCfv9g5tsx100dLUc4XM4HlMO5A6h4Pw) Once registration has been activated and attendees start registering for your event, you’ll be able to track those registrations at the event level under **Registration & Passes**. Here, you can see that 12 individuals have been successfully registered, and 8 have been waitlisted. To view and manage your waitlist, select **View Waitlist** beneath your waitlisted counter.  ![](https://lh3.googleusercontent.com/np_48bdTado9wje62qGNuVlwQ0vhY1qS2UMIJWDzkQmUkHk60alstFRrPvZoBO7wCgximDDA-Zt4JKDN7lJBpB9XAlBk-GeygYNruSBEpvk3o9vHcHUajrIKSfFLArYOG2kFKo-TuwWh-u1ttl-acbVYyqENMpsC83bApgTWoEK0XFHa9DCcO4zwIzXqvQ) In order to view or manage your waitlisted registrants, select the three dots on the right, beside the registrant’s name, and click **Manage Registrant**.  ![](https://lh6.googleusercontent.com/daLGL2j-Bu7YWU7YhGPOx1dbEGjDlgXYDWic10WsarPAOHIOEzx1D0Xof0hTyQZZn8wxg4WZeufkN7Q5Pel9ya9GnkYdhKkDPm6nlBDVrqHweZM32F1CK9J2sXTrsj-Gkqx4k895m_RInVWH5wecbqsHCF98D6r0mx2uspABlDhyYpgEvCOo-tatanVHHw) From here, you can view and manage the details of the registrant, including moving them from the waitlist and into registered attendee status. Simply click **Edit** next to **Registration Status** and select either **Registered** or **Canceled** as their new status. Then, Save.  You can also cancel the attendee’s registration completely by selecting **Cancel Registration** at the bottom of the profile.  Once you confirm someone from the waitlist, their registration will be complete, and they will receive the ticket pass. If you included any [series in the ticket pass](https://kb.bigmarker.com/knowledge/how-to-create-different-pass-types-for-your-virtual-event-1?hsLang=en), approving someone off the waitlist will automatically register them for those series. ![](https://lh4.googleusercontent.com/ZZDgWhQhFqmTjlKkwwKRYcvAU9OdDfDXse4gjKNPpRqrnWs5_C66alqDNJrw0KbGIff9AmOnzbv1RCFvReu5ll1qbLM-SK4jdKZi7B95iKywxB_1uv4J1mz2TvF2fuhE8y9yVLwzMlaN43DCa49IkjN_m-KHF_6_O4T7Ch79vYh86HExeara7QZtLJ8bSQ) The attendee will be notified of their change in status via email, and you will be able to see the change in their status back on your pass preview page. There are 3 email types available: - Waitlist Pending - This email is sent to the registrant immediately after registering for the waitlist - Waitlist Confirmation - This email is sent to users who are approved off of the waitlist - **Important**: This email replaces the **Registration Confirmation** email from the webinar or main series. However, for any series that are included in a ticket pass, users will receive those registration confirmation emails as well. - Waitlist Denied -  This email is sent to users who are denied from the waitlist For BigMarker events, these emails are **always** sent from the **Main Series**. ![waitlist emails](https://kb.bigmarker.com/hs-fs/hubfs/waitlist%20emails.png?width=600&height=411&name=waitlist%20emails.png) ### **Waitlist is now available for webinars and series** Previously, the waitlist feature was only available for virtual events. Now, webinars and series  can use the Waitlist feature. Enabling the waitlist is simple:  - You must first set a custom registration capacity in the webinar size settings in the **Edit** settings to use the waitlist - Similar to the event waiting list, users can receive unique emails when signing up for a waitlist  - For webinars and series, you can also automatically register people from the waitlist as space opens up - Registrants of webinars and series who get on the waitlist **will see the same confirmation page as regular registrants**. In order to personalize this experience, speak to the BigMarker team about using a [custom confirmation page](https://get.bigmarker.com/product/designer) ### ![](https://kb.bigmarker.com/hs-fs/hubfs/image-png-Mar-24-2025-07-02-31-1485-PM.png?width=600&height=336&name=image-png-Mar-24-2025-07-02-31-1485-PM.png) ### How can I manage my waitlist registrants on my webinar or series? In the **Manage Registrants** page of the dashboard, you'll find a dropdown that allows you to view different lists of people. When a waitlist is active on your webinar or series, you'll see two categories specific to the waitlist: **On waitlist** and **Waitlist denied**. Click on either option to see that list of registrants. ![](https://kb.bigmarker.com/hs-fs/hubfs/image-png-Mar-25-2025-03-05-18-5400-PM.png?width=600&height=143&name=image-png-Mar-25-2025-03-05-18-5400-PM.png) From here, click **view** to see the registrant details, and at the bottom of those details to see anew option regarding the waitlist. Click **Approve Registration** to bring them out of the waitlist and put them into the regular registration list. ![](https://kb.bigmarker.com/hs-fs/hubfs/image-png-Mar-25-2025-03-06-55-4676-PM.png?width=600&height=145&name=image-png-Mar-25-2025-03-06-55-4676-PM.png) You can also click the checkbox next to any user's name to use the bulk actions of confirming or denying a registrant from the waitlist: ![](https://kb.bigmarker.com/hs-fs/hubfs/image-png-Mar-25-2025-03-08-22-4919-PM.png?width=688&height=216&name=image-png-Mar-25-2025-03-08-22-4919-PM.png)![](https://kb.bigmarker.com/hs-fs/hubfs/Screen%20Shot%202024-11-06%20at%201-42-40%20PM-png.png?width=600&height=191&name=Screen%20Shot%202024-11-06%20at%201-42-40%20PM-png.png) When you add registrants after the capacity has been reached, you have the ability to skip the waitlist. After clicking **Add Registrants** you'll have a new option to automatically approve those registrants and skip the waitlist. ![](https://kb.bigmarker.com/hs-fs/hubfs/image-png-Jun-30-2025-03-40-25-5469-PM.png?width=600&height=350&name=image-png-Jun-30-2025-03-40-25-5469-PM.png)   [![](https://kb.bigmarker.com/hs-fs/hubfs/BigMarker-Logo_1.91-1.png?width=400&height=210&name=BigMarker-Logo_1.91-1.png)](http://bigmarker.com) © 2010 - 2025 BigMarker. All rights reserved. Copyright © 2025, BigMarker