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How to Open your Browser's Console

Learn how you can open your browser's console so we can more troubleshoot the issue you're experiencing.

We work hard to keep your BigMarker experience streamlined and issue-free. If you run into a problem that our support team needs to investigate, your browser’s developer console can provide the details needed to diagnose and resolve it more quickly.

When sending this information to our support team, use the steps below to open the Console tab. Please include a screenshot of the full browser window with the visible console log. If possible, save the console log as a file and attach it to your support ticket using the steps included at the end of each section below.

 

Keyboard shortcuts

Windows

  • Chrome: F12 or More Tools > Developer Tools
  • Edge: Ctrl+Shift+I or More Tools > Developer Tools
  • Firefox: Ctrl+Shift+J or More Tools > Browser Console

Mac

  • Safari: Option+Cmd+C or Develop > Show JavaScript Console
  • Chrome: F12 (fn+F12 on laptops) or More Tools > Developer Tools
  • Firefox: Cmd+Shift+J or More Tools > Browser Console

Chrome

To open your console on Chrome, you can use either F12 or find it in the top-right 3-dot menu in your Chrome browser. Click that menu and go to More Tools > Developer Tools.

Next, click on the Console Tab.

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Saving Console Output

To save what you see in the Console tab in Chrome, do the following:

  • Windows: Right-click in the console and select "Save as..."
  • Mac: control+click in the console and select "Save as..."

Safari

Safari disables the Error Console by default, so you’ll need to complete the steps below before you can open it.

Go into Safari's preferences (Safari Menu > Preferences) and then to the Advanced Tab. From there look for and check the box labeled "Show Develop menu in menu bar".

Once you've enabled that, you can then access the console by using the shortcut Option+Cmd+C or by clicking Develop > Show JavaScript Console

 

Saving Console Output

To save the contents of the Console tab in Safari, click anywhere in the console output, then press command+S.

Edge

To open your console on Edge, you can use either Ctrl+Shift+I or access it via the 3 dot action button in the top-right corner and go to More Tools > Developer Tools.

 

Saving Console Output

To save the contents of the Console tab in Edge, right-click in the console window and select "Save as..."

Firefox

To open the console on Firefox, you can use either Ctrl+Shift+J (Cmd+Shift+J on Mac) or click on the 3 line action button in the top-right corner and go to More Tools > Browser Console.

 

Saving Console Output

To save the contents of the Console tab in Firefox, do the following:

  • Right-click on any console message shown
  • Click the “Save all messages to file” option